This was my first service after purchasing the vehicle so I had not been through the routine with this dealership. The gentlemen that checked me in was very nice, friendly and courteous. He led me to the customer waiting room where I setup my laptop and was able to continue my job while waiting. The only thing I would have changed about the experience, I wish the customer waiting room had an area where I could sit at a desk with my laptop and work - that was not in high chairs. Other than that - no complaints. I love my new Buick Regal and am very pleased with the Dealership and the Service Department.