I had called to make a appointment three days prior to my visit for a oil change and tire rotation. As well as having my tire repaired with a plug from a nail. We arrived at 9:06 AM for the appointment. We didn���t leave the dealership until 11:48. A little long for those services. I like going to this dealer for service because I enjoy dealing with the employees. Most not all are very friendly. Of course there���s never going to be a day where everyone is happy and smiling. I know times are tough right now and I appreciate that the dealership is still open for business. However if my service advisor had told me it was going to take that long I would have rescheduled the appointment. Or offering a loaner would have been great. I will still continue to visit this dealership for all my service needs. It really is a great place to get work done. Prices are very reasonable as well. This isn���t a bad review. Hopefully in the future a little more communication would be appreciated.