I had called to make a appointment three days prior to my visit for a oil change and tire rotation. As well as having my tire repaired with a plug from a nail. We arrived at 9:06 AM for the appointment. We didn���t leave the dealership until 11:48. A little long for those services. I like going to this dealer for service because I enjoy dealing with the employees. Most not all are very friendly. Of course there���s never going to be a day where everyone is happy and smiling. I know times are tough right now and I appreciate that the dealership is still open for business. However if my service advisor had told me it was going to take that long I would have rescheduled the appointment. Or offering a loaner would have been great. I will still continue to visit this dealership for all my service needs. It really is a great place to get work done. Prices are very reasonable as well. This isn���t a bad review. Hopefully in the future a little more communication would be appreciated.
Brought my vehicle in for an oil change and because the check engine light was on. I dropped my car off the night before because I worked the day of my scheduled maintenance. The next morning I received a call while I was at work from the service department to inform me that it would cost an additional $145 to diagnose the cause of the check engine light, a service that part stores offer for free. Because my car as relatively low miles (under 40,000 miles) it is still under warranty. So as it turns out, the repair was free, but to diagnose the problem was not. I have been a loyal customer of Classic Buick/GMC in Painesville for the last 30+ years and have purchase at least 8 vehicles there, but because of the treatment I received from them, and specifically the service department, I will never buy anything from them again. Also, this isn't an isolated occurrence at this dealership. This type of thing has happened to me before at this dealership. And I know of others that have had similar experiences.I hope that my response does get published!
Hi there, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (440) 639-4500. We look forward to hearing from you.
The staff and owner of this Classic dealership are all top notch! While waiting for my oil change, I watched as the Service Department staff took the time with each customer to explain in detail what was needed or not needed for their vehicle. They assisted an older customer with a ride to her home and offered to pick her up when a problem was discovered with her car. How nice is that to see how caring the staff is! With Covid-19 and the additional work needed to keep everyone safe, it is great to see the staff doing everything to keep people safe while always staying positive and nice! Always first class service, sales, parts and staff including the owner! Thanks for always going the extra mile!