The service counter specialist kept me up to date on the progress of my Equinox being evaluated. He called my extended warranty company to assess what the insurance might pay and advised me on the best decision to take at this time.
My camaro was in for maintenance, the maintenance was completed quickly and professional. I'm concernding some performance upgrades and well I would take it any where else to have these upgrades purchased and installed.
Thank you so much for your kind review, Lindsay. We strive to ensure that each and every time you visit our dealership, you leave with a feeling of satisfaction and a smile on your face. We look forward to seeing you again on your next visit
As in the past, everything is neat and clean, staff is always pleasant and helpful, car is serviced in reasonable time and returned clean, waiting room is pleasant and comfortable. I drive about an hour to have car serviced at this dealership and this is the third car we have purchased from them. I trust them and I HAVE RECOMMENDED THEM to my friends.
This is my first encounter ever with your service center and I have to say I'm disappointed. I arrived early to my appointment first of all, and then I stood there waiting for someone to help me for almost 15 minutes. After being told on the phone when I made the appointment how important it was to be there on time so they could get me out fast. That's just in considerate to me. And when someone finally assisted me they were rude,that's something I don't appreciate after waiting 15 minutes. Next after someone finally helped me when they were performing the service I ended up waiting for over an hour for them to just hangs the oil in my car. Like what the hell guys, if I had time to wait I wouldn't have made the appointment when I didn't have things to do but I was assured that this service would be done quickly. I have never in my life had an oil change take over an hour to do.
I can understand your frustration over this, Lydia. I'd love to be able to speak with you, as we strive for 100% customer satisfaction at all times. I hope you'll take the time to please reach out to me when you have a moment. Thank you for giving us this feedback, as we can always improve. And again, so sorry you had this experience with us. I hope to hear from you soon. Ken Logar, Service Manager, 440.639.4500
Your comments are much appreciated, Cheryl. Thank you for your loyalty and for letting us know about your recent experience with us. We strive to exceed each and every customer's expectation, and your feedback gives us good insight into how we're doing.
My husband's car was not fixed. The first time he brought in the car he was told that he needed a new battery. They put in a new battery and his car still shut down on the road. Then, he had it towed to the dealership again, and was told that he needed a $500 part. The new part was put in and his car shut down on the road the day he picked it up. He had his car towed up there for the third time. Hopefully this time the mechanics can actually fix it. Not very happy at all!
Megan, thank you for your comments. We are sorry to hear that your vehicle is still having issues. We'd love to continue to help find a solution, so please feel free to reach out to me when you have a moment. There is always room for improvement, so we appreciate your feedback. Ken Logar, Service Manager, 440.639.4500