Thank you so much for your kind review, William. We strive to ensure that each and every time you visit our dealership, you leave with a feeling of satisfaction and a smile on your face. We look forward to seeing you again on your next visit.
I think Dean Work is great. I couldn't be more satisfied. But there's another gentleman I believe his name is Ronnie Cole with whom I was connected by telephone the end of July or beginning of August because I had not received the title for my vehicle. He said well it was mailed if I have to go buy another one send him the receipt and he will reimburse me. To be fair I don't think I sent it until the the end of the first week in August. It was sent by the middle of August for sure. My August 28th appointment was a Monday but I had left Ronnie Cole a message the end of the week before telling him I had mailed that receipt a couple weeks ago and never heard anything. When I was at the dealership on August 28th Dean Work took me to Ronnie Cole so I could ask about my reimbursement. By this time the receipt had been mailed two and a half or 3 weeks before. He was a little sarcastic when he said the problem is they only cut checks once a week don't worry you'll get your $16. Well look here we are at the end of another week at least the third week if not the 4th. I still do not have that reimbursement. And I certainly don't appreciate the way he spoke to me. But again Dean is great I can't say enough good about him
Thank you for submitting your comments, Lauren. I am interested in learning more about your recent visit as we want to assure each and every customer leaves our dealership nothing less than 100% satisfied. Ken Logar, Service Manager, 440.639.4500
I was acknowledged as soon as I entered the customer service area. My paper work was ready.
The paperwork for the car rental was done quickly, I was escorted to the car and instructed how to use it. (push button start, climate control).
I was called in a timely manner to tell me the radio was installed in my car.
I experienced the same fast courteous service when I picked up my equinox and returned the rental.