This was my first time using the Service Dept for my 2016 Chev. Equinox. I went here because it is much closer than the Chevrolet dealer. I had an alignment and tire balancing and rotation. I have no complaints about the personnel here, but the cost for these services was exorbitant compared to non-GM shops. In the future I will not use this store except for definite warranty issues. Too pricey!
Michael, we're very sorry to hear about your experience. We are working hard to improve conditions at our dealership and value your feedback. Please reach out to me personally so that I can discuss this with you further. I hope to hear from you soon. Ken Logar, Service Manager, 440.639.4500
While we are very sorry this happened, we're happy you brought it to our attention. It is our main goal to make sure our guests are taken care of in a timely manner. These surveys provide us with valuable insight to find out what's working and what could be improved upon. Please feel free to reach out to me if you would like to discuss this in greater detail. Ken Logar, Service Manager, 440.639.4500
Thank you so much for your kind review, William. We strive to ensure that each and every time you visit our dealership, you leave with a feeling of satisfaction and a smile on your face. We look forward to seeing you again on your next visit.
I think Dean Work is great. I couldn't be more satisfied. But there's another gentleman I believe his name is Ronnie Cole with whom I was connected by telephone the end of July or beginning of August because I had not received the title for my vehicle. He said well it was mailed if I have to go buy another one send him the receipt and he will reimburse me. To be fair I don't think I sent it until the the end of the first week in August. It was sent by the middle of August for sure. My August 28th appointment was a Monday but I had left Ronnie Cole a message the end of the week before telling him I had mailed that receipt a couple weeks ago and never heard anything. When I was at the dealership on August 28th Dean Work took me to Ronnie Cole so I could ask about my reimbursement. By this time the receipt had been mailed two and a half or 3 weeks before. He was a little sarcastic when he said the problem is they only cut checks once a week don't worry you'll get your $16. Well look here we are at the end of another week at least the third week if not the 4th. I still do not have that reimbursement. And I certainly don't appreciate the way he spoke to me. But again Dean is great I can't say enough good about him
Thank you for submitting your comments, Lauren. I am interested in learning more about your recent visit as we want to assure each and every customer leaves our dealership nothing less than 100% satisfied. Ken Logar, Service Manager, 440.639.4500