John, we're very sorry to hear about your experience. We are working hard to improve conditions at our dealership and value your feedback. Please reach out to me personally so that I can discuss this with you and work to provide some resolution. I hope to hear from you soon. Ken Logar, Service Manager, 440.639.4500
I am very pleased with this dealership. Everyone there made you feel welcomed, with 3 crazy kids and all but more specifically your salesman, David Paul at Classic GMC in painesville. This was my 4th and final dealership I entered before I was about to give up. Finding anything I liked in my price range and needing 3 car seats to fit, was not looking good. He was able to take my current beat up Tahoe in as a trade and put me in a 2015 Equinox LT with 27k miles when I was positive all I can afford was a Cruze. I still couldn't believe it was mine till I drove off the lot. I have been consistently recommending David Paul to several people. Thank you Classic GMC in Painesville!
The service counter specialist kept me up to date on the progress of my Equinox being evaluated. He called my extended warranty company to assess what the insurance might pay and advised me on the best decision to take at this time.
My camaro was in for maintenance, the maintenance was completed quickly and professional. I'm concernding some performance upgrades and well I would take it any where else to have these upgrades purchased and installed.
Thank you so much for your kind review, Lindsay. We strive to ensure that each and every time you visit our dealership, you leave with a feeling of satisfaction and a smile on your face. We look forward to seeing you again on your next visit
As in the past, everything is neat and clean, staff is always pleasant and helpful, car is serviced in reasonable time and returned clean, waiting room is pleasant and comfortable. I drive about an hour to have car serviced at this dealership and this is the third car we have purchased from them. I trust them and I HAVE RECOMMENDED THEM to my friends.
This is my first encounter ever with your service center and I have to say I'm disappointed. I arrived early to my appointment first of all, and then I stood there waiting for someone to help me for almost 15 minutes. After being told on the phone when I made the appointment how important it was to be there on time so they could get me out fast. That's just in considerate to me. And when someone finally assisted me they were rude,that's something I don't appreciate after waiting 15 minutes. Next after someone finally helped me when they were performing the service I ended up waiting for over an hour for them to just hangs the oil in my car. Like what the hell guys, if I had time to wait I wouldn't have made the appointment when I didn't have things to do but I was assured that this service would be done quickly. I have never in my life had an oil change take over an hour to do.
I can understand your frustration over this, Lydia. I'd love to be able to speak with you, as we strive for 100% customer satisfaction at all times. I hope you'll take the time to please reach out to me when you have a moment. Thank you for giving us this feedback, as we can always improve. And again, so sorry you had this experience with us. I hope to hear from you soon. Ken Logar, Service Manager, 440.639.4500
Your comments are much appreciated, Cheryl. Thank you for your loyalty and for letting us know about your recent experience with us. We strive to exceed each and every customer's expectation, and your feedback gives us good insight into how we're doing.