If you are referring to the follow up voicemail I received, the person never left a telephone number for me to contact them. Additionally, they wanted me to waste more of my time and go back and take the truck with me so they could go over it one more time. I do not have the luxury of sitting around waiting on an automobile that should've been taken care of the first time it was in for service.
I can understand your frustration over this, Laurie. I'd still love to be speak with you, as we strive for 100% customer satisfaction at all times. I hope you'll take the time to please reach out to me when you have a moment. Thank you for giving us this feedback, as we can always improve. And again, so sorry you had this experience with us. I hope to hear from you soon. Ken Logar, Service Manager, 440.639.4500
I took the truck in for a routine oil change and tire rotation. Two days later, the lug nuts were falling off of the truck because they were never tightened. Also, there is a noise in the steering column that has been there for a few years, and was taken previously to the dealership for the same noise. I am now told because it is no longer under warranty (even though the problem existed while under warranty) I will have to pay at least for the time to take the steering column apart to see what the problem is.
Thank you for taking time to let us know about your experience, Laurie. Customer satisfaction is very important to us, and we are open to hearing more about your visit to our dealership. Customer feedback is what helps our business grow and improve, so please feel free to call me and can discuss your concerns in greater detail. I hope to hear from you soon! Ken Logar, Service Manager, 440.639.4500
Was very impressed when I had a little complained about having to wait so long to have my tire repaired for a nail after my oil change and tire rotation that while I was initially charged for it they called me up in initiated a credit for me so I was very pleased
Service took way to long for what I was having done
We are very sorry you experienced such a long wait time with us, Dolly. Your feedback helps us address issues within our dealership that we will try to rectify in the future. We thank you for your comments and hope to see you again soon.
Confirmed Service Customer
'Very efficient and pleasant as usual! Tim Z. was outstanding, again!
Bought a GMC Sierra when I got It home I notice a drywall screw in tire took it back, they said we'll fix for $30.00. Told Dave Paul that they should take care of it because I felt the screw was in it when I bought, he agreed. Took to get fixed at 10 am they asked if I wanted to wait told them to busy to wait that I have a ride waiting and could be back at dealership within 10 minutes of them calling me. They finally got it plugged at 2pm after I called several times. I dont understand why you have to sit in waiting room in order for them to start working on your vehicle when you already scheduled it.If you dont sit and wait the put it on the back burner and get to whenever they want. What is the purpose of setting up a time to get it fixed. Needless to say I was very unsatisfied it took over 4 hours to plug a tire.
While we are very sorry this happened, we're happy you brought it to our attention. It is our main goal to make sure our guests are taken care of in a timely manner. These surveys provide us with valuable insight to find out what's working and what could be improved upon. If you have any further concerns, please reach out to me at your earliest convenience. Ken Logar, Service Manager, 440.639.4500
Tanya at Classic GMC advocates for her customers. I was so disappointed with the customer service at GMC with regard the a/c condenser on my less than 3 year vehicle. Smack in middle of the summer, under 36k miles I found myself driving around with hot air blowing. I was told it could be a 4-6 week wait for the correct part and after 6 weeks it still hasn't arrived. In the meantime I was paying over $800/month for a lease of a heat box!! Shame on you GMC for allowing customers to pay for a non working vehicle.
Thank you Tanya for working so hard to get the after market part covered by GMC. The other GMC dealership I deal th with, offered to repair my car with an after market part but I'd have to pay $1500-1800!!! You got my repairs done efficiently, with a loaner to use while my car was in the shop and and my family and I are back on the road in our nicely cooled vehicle!