The Service department is always friendly and professional. As a woman, I appreciate the fact that I am not spoken down to; they use the mechanical terms related to the car yet if I don't understand the specifics, they can break it down to basic language. I like that I can get a loaner car when needed.
Scheduled a 0730 a.m. Oil change appoint, specifically requested no tire rotation. At 0840 informed completed, when the care was brought up for me to leave, I noticed that the tires had been rotated. Was late for appointment so did not complain at the time of service.
On behalf of our dealership, we do apologize for your less than satisfactory experience. We'd also like to thank you for leaving us your feedback, as it helps us in our quest for 100% customer satisfaction. Please feel free to contact me if you would like to discuss this further. We hope to see you again soon, so that we may regain your trust. Shane Hedrick, Digital Marketing Manager, 440.639.4500
I had expected the interior of the drivers side door to be inspected to see if insulation was missing causing that door not to sound solid when being closed. The right and left rear doors both have a good solid sound when being closed. The left front door does not.
The right front door sounds better than the left front door.
The problem was corrected very quickly. When I expressed concerns that I had already done what the dealer did to correct the problem, the service advisor had the Tech check again and discovered in addition to a burnt out bulb another was loose which may have been contributing to the problem.